Terms & Conditions

By booking a reservation (the “Reservation”) to stay at the property identified in your Reservation Agreement (the “Property”), you agree to the following terms and conditions (the “Terms”). This reservation agreement (the “Reservation Agreement”) is between (1) Property Management Square House LLC (“Property Manager,” “we,” “us,” or “our”), acting as agent on behalf of the owner of the Property (“Owner”) and (2) the party or parties that are making this Reservation (“Guest,” “you,” or “your”). 

GENERAL TERMS 

Third Party Booking Platform Terms and Conditions. If you booked your Reservation on a third party booking platform (a “Booking Platform”), your booking may be subject to the terms and conditions of that platform (the “Platform Terms”). If any provision of these Terms directly conflicts with the Platform Terms, the Platform Terms shall control with respect to that provision. 

Minimum Age. You must be at least 21 years old (the “Minimum Age”) (or the minimum age required by law in the jurisdiction where the Property is located, if different), to rent the Property. By booking this Reservation, you represent and warrant to us that you are at least the Minimum Age, have full authority to enter into this Agreement and have not previously been suspended or removed from any of our Properties. 

Payment. If you are paying for your Reservation (“Payment”) by debit or credit card, you hereby certify that you are an authorized user of such credit or debit card and will not dispute any valid charges including, without limitation, the Payment, with your bank or credit card company. We reserve the right to require that the name on the credit or debit card match the name on the Reservation. Additionally, we may seek pre-authorization of your credit card account to verify that the credit card is valid and has the necessary funds or credit available to cover your Reservation and any incidentals that may apply. Notice to Debit Card Users: By submitting your debit card as a method of payment you are authorizing an approval to be secured on your checking account. The amount of the approval will be deducted from your checking account and reduce your available balance. 4. Cancellation. Unless otherwise stated in any applicable Platform Terms, the following cancellation policy applies to your Reservation: 

Cancellation. Unless otherwise stated in any applicable Platform Terms, the following cancellation policy applies to your Reservation: 

• 30 days or more prior to Check In: 100% refund, however, you will be responsible for any fees charged by any Booking Platform, if any. 
• Less than 30 days prior to Check In: Loss of all monies paid. You will also be responsible for any fees charged by any Booking Platform. 

No full or partial refunds will be granted for no-shows, or if you cancel less than 30 days before the first night of your Reservation, arrive after your Reservation check-in date, or depart before your Reservation check-out date. Except as expressly provided in this Agreement, no refunds or compensation will be given and Property Manager shall not be liable to you for failure to make the property available for occupancy if the property is unavailable or becomes partially or wholly unusable for any reason outside Property

Manager’s control, including but not limited to adverse weather conditions, natural disasters, mechanical failures, evacuation orders or other acts of government agencies, or utility outages. 

Travel Insurance. We do not require but advise you to obtain adequate travel insurance that covers cancellation or interruption of your Reservation for covered reasons, in addition to coverage for personal injury, illness or disease, and property damage or loss. 

Check-In/Check-Out. Early check-in or late check-out may be available; additional charges may apply. You agree that if you stay past the agreed check-out time, in addition to any rights and remedies available under state law, extra fees may apply. 

Taxes. Estimated taxes shown on your Reservation Agreement are based on current tax rate (subject to change as permitted by applicable law). Additional taxes, if any, will be due upon check-in. 

Use of the Property. Your use of the Property is permitted only for personal and noncommercial purposes. In no event shall you have any rights to renewal, extension, or recurring use of the Property without Property Manager’s express prior written consent. 

Maximum Occupancy. Your use of the property is only permitted for the maximum number of occupants shown in your Reservation Agreement (the “Maximum Occupancy”). In the event that there are more occupants than Maximum Occupancy at the Property during your Reservation, additional fees may apply. 

Transient Use. This property may only be used for transient occupancy. You represent and warrant that you have a permanent residence elsewhere, are occupying the property on a transient basis only and intend to depart the property on the departure date shown in your Reservation Agreement. 

Responsible Guest. You agree to be solely responsible for your actions and the actions of all family members, guests, invitees and any other parties to whom you give access to or use of the Property (collectively, “Invitees”), and to ensure that all Invitees understand and comply with the Terms. 

Neighborly Conduct. Because you are booking a privately-owned Property in a community, we remind you that community living requires that others in the community be treated with kindness and respect and not be subjected to a hostile environment. Harassment, hostility, insults, disrespect for the personal property of others, or other behavior that creates problems between co-guests or neighbors will not be tolerated. 

Prohibited Conduct. In connection with your use of the Property, neither you nor Invitees may: 

• Use the Property for any illegal purpose or in violation of any law, including but not limited to possession, use, and/or cultivation of marijuana on the Property or use of the Property’s internet service, if any, for criminal activity, including but not limited to unlawful downloads of copyrighted material, including movies, music, software, or other material;
• Bring into or onto any Property any illegal, dangerous or hazardous substance or item (including items that are likely to increase the risk of fire or explosion); 4 
• Engage in any conduct that: (i) is defamatory, obscene, pornographic, vulgar, or offensive; (ii) promotes or constitutes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group or otherwise threatens or embarrasses any individual or group; (iii) is violent or threatening or promotes violence or actions that are threatening to any other individual or organization; or (iv) promotes illegal or harmful activities or substances; 
• Perform any activity or create any condition in, on or near the Property that could create a nuisance, annoyance, or disturbance to any other residents or neighbors of surrounding properties; 
• Hold events (such as parties, celebrations or meetings) at the Property without our advance written consent; 
• Make any changes or modifications to the Property; or g. Attempt to do any of the foregoing or assist or advocate, encourage, permit, or assist any third party in doing any of the foregoing. 

Property Damage. You are responsible for leaving the Property in the same condition it was in when you arrived, reasonable wear and tear excepted, and for any damage to the Property or damaged, removed or stolen items or equipment therein (“Damaged Property”). You authorize us to automatically charge the Security Deposit (if applicable) and your debit or credit card on file for the full amount of the greater of the costs and fees actually incurred by us or that we reasonably expect to incur for fixing or replacing the Damaged Property (which may include replacing damaged items with equivalent items) (“Damaged Property Charges”). 

Indemnity. You defend, indemnify and hold harmless Property Manager, Owner and the Indemnitee Parties from and against any claim, liability, direct or indirect damage, loss, and expense, including reasonable attorneys’ fees and costs, arising out of or connected with: (a) your, your Invitees’, and/or your or their animals’ use of, or misuse of, the Property; (b) your or your Invitees’ breach or violation of any portion of the Terms, or any applicable law, rule, or regulation; (c) any dispute or issue between you and/or your Invitees and any third party during or related to your stay; and/or (d) any injury, death, illness or damages sustained during or related to your stay to the extent resulting fro your acts or omissions (collectively “Claims”). 

Personal Items. You understand and agree that any money, jewelry and other valuables and personal items brought to the Property are at your sole risk, and we are not be responsible for any loss or damage thereto. Such items should not be left unattended anywhere on Property. Prior to the expiration of the applicable Reservation period, you must remove all of your personal items from the Property. If you have not done so, and after using commercially reasonable efforts to provide you with reasonable notice, we will be entitled to remove, store, and/or dispose of any such personal items to the maximum extent permitted by applicable law, and you waive any claims or demands regarding such personal items or our handling of them. You will be responsible for paying any fees reasonably incurred by us regarding such removal, storage, and/or disposal.

No Smoking. Unless expressly allowed by your Reservation Agreement, smoking is not permitted at the Property. Guest understands that should any odor of smoke taint the Property, in Owner’s sole determination, all fabrics, carpets, and furniture may be professionally cleaned, and any other action to eliminate the smoke or odor may be taken, including, but not limited to, replacement of 5 items, at Guest’s expense. You understand and agree that we may charge your debit or credit card for any such costs or expenses plus a 15% administrative charge. 

No Pets. Unless your Reservation Agreement expressly states that pets are allowed (in which case, additional fees may apply), pets or other animals (other than trained service animals that we are required by law to accommodate) are not permitted at the Property. Guest understands that should any animal odor taint the Property (regardless of whether the animal is a pet or service animal), all fabrics, carpets, and furniture may be professionally cleaned, and any other action to eliminate the odor may be taken, including, but not limited to, replacement of items, at Guest’s expense. You understand and agree that we may charge your debit or credit card for any such costs or expenses plus a 15% administrative charge. 

Plug In Appliances. No plug-in appliances or equipment are permitted on balconies or terraces. 

Carbon Monoxide/Smoke Detectors. Guest agrees to keep all smoke, fire, and carbon monoxide detectors (“Detectors”) in good working condition and replace batteries as necessary. Guest shall not remove batteries from or render any Detector inoperable. 

Mold. Guest agrees to undertake reasonable steps to eliminate moisture within the Property that may lead to growth of mold. Such steps include, but are not limited to, keeping the premises clean, using exhaust fans when bathing/showering and wiping down any moisture and/or spillage. Guest further agrees to notify us immediately of any sign of water leak, excessive or persistent moisture or any condensation sources in the Property or any stains, discolorations, or other indications of mold growth, including a musty odor in the Property. 

Recordings You agree that telephone calls made to our employees, operators or staff may be monitored or recorded for purposes of quality assurance, training, security or mutual protection. You further acknowledge that there are security cameras in the common areas of the Property, such as exterior, building hallways, and we may also utilize noise monitoring systems. 

Promotions. By providing your email address and other personal information, you consent to receiving promotional emails and correspondence from us and our affiliates. You may request to be removed from our promotional lists at any time.

Alternative Accommodations. If the Property becomes unavailable for the whole or any part of the applicable Reservation for any reason, we will endeavor to arrange for suitable alternative accommodations during such Reservation period. If we are unable to find suitable alternative accommodations during this period, we have the right to cancel the applicable portion of the Reservation and we will credit you with a full refund of any pre-paid charges. If you do not accept a suitable alternative accommodation that we offer to you, then you are entitled to cancel the applicable reservation, any pre-paid charges will be refunded to you, and neither we nor any of our affiliates will be liable to you for any further amounts relating to such Reservation. 

Use of Amenities. Your Reservation may include access to certain amenities available to occupants of the Property (e.g., fitness room, pool, hot tub, etc.) (collectively, the “Amenities”). Access to such Amenities is not guaranteed and may be limited, revoked, or suspended from time to time. You agree to comply and ensure all of your Invitees’ compliance with all applicable rules with respect to your and your Invitees’ use of such Amenities. You understand and agree that use of such Amenities may be suspended if you or any of your Invitees violate any such rules. You shall be responsible for any damage to such Amenities that you or any of your Invitees cause. ANY USE OF SUCH AMENITIES IS AT YOUR AND YOUR INVITEES’ OWN RISK AND YOU AND YOUR INVITEES RELEASE, DISCHARGE, AND COVENANT NOT 6 TO SUE OWNER OR ANY INDEMNITEE PARTIES IN CONNECTION WITH ANY USE OF SUCH AMENITIES. YOU AGREE THAT, AT OUR REQUEST AT ANY TIME, YOU AND/OR YOUR INVITEES WILL EXECUTE AND DELIVER A COMMERCIALLY REASONABLE FORM OF WAIVER AND RELEASE TO CONFIRM THE WAIVER AND RELEASE SET FORTH HEREIN AND THAT YOUR AND/OR YOUR INVITEES’ USE OF THE AMENITIES MAY BE CONDITIONED ON YOUR AND/OR YOUR INVITEES’ EXECUTION AND DELIVERY OF SUCH WAIVER AND RELEASE. Without limiting the generality of the foregoing, if the Property includes a pool or hot tub, you hereby agree to the Pool/Hot Tub Waiver and Release of Liability attached hereto as Exhibit Band incorporated herein. 

Property Rules. Certain jurisdictions and specific homes may have additional requirements applicable to renters, including those rules identified on Exhibit A hereto (the “Property Rules”). We will inform you during the reservation process of any Property Rules that apply to rental of the Property. If any provision of Property Rules differs from the Terms in this Reservation Agreement, the provision of the Property Rules will control. 

DISPUTE RESOLUTION, WARRANTIES AND DISCLAIMERS 

Consequences of Breach. To the maximum extent permitted by law, if you or your Invitees violate any provision of these Terms, in addition to all our other rights and remedies we may have at law, in equity or pursuant to these Terms, we have the right to terminate your Reservation immediately and without notice and to remove you and your Invitees from any Property without refund. In addition, you will be fully liable for, and authorize us to charge your credit card or debit card for (1) all Claims relating to your Reservation, including any Damaged Property Charges, (2) a charge of up to $1,000 for violations of the pet policy; (3) an additional cleaning fee of up to $500 (or the actual cost of cleaning services, if greater) for excessive cleaning required by the acts or omissions of any Occupant during your stay; and (4) any fines issued by police, other government officials or agencies, utility providers, and/or homeownerassociations for violation of any law, ordinance, or rule during your stay, and any damages that result from the violation.

Disclaimers; No Warranties. 

YOU UNDERSTAND AND AGREE THAT WE SHALL NOT BE RESPONSIBLE OR LIABLE FOR THE ACTIONS OF ANY THIRD PARTY (INCLUDING ANIMALS) OR ANY CONDITION OR CIRCUMSTANCE (E.G., CONSTRUCTION) OUTSIDE THE PROPERTY. 

TO THE MAXIMUM EXTENT PERMITTED BY LAW, PROPERTY MANAGER AND OWNER EACH EXPRESSLY DISCLAIM ANY WARRANTIES OF SAFETY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT, AND AS TO THE ADEQUACY OF THE DIRECTIONS AND WARNINGS PROVIDED TO YOU. 

Limitation of Liability. 

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY INDEMNITEEPARTY BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, REPUTATION, GOODWILL, INCOME, SALES, REVENUE, BUSINESS, ANTICIPATED SAVINGS, OR DATA, OR FOR BUSINESS INTERRUPTION, WASTED MANAGEMENT OR OFFICE TIME, OR ANY OTHER INTANGIBLE LOSS. 

TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT WILL ANY INDEMNITEE PARTY BE LIABLE TO YOU OR YOUR INVITEES FOR ANY DAMAGES FOR PERSONAL OR 7 BODILY INJURY OR EMOTIONAL DISTRESS, ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR YOUR INABILITY TO ACCESS OR USE, THE ON-SITE SERVICES, AMENITIES OR PROPERTY WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT ANY SONDER ENTITY HAS BEEN INFORMED OF THE POSSIBILITY OF DAMAGE. ANY USE OF THE PROPERTY, ON-SITE SERVICES, AND/OR AMENITIES IS AT YOUR AND YOUR INVITEES’ OWN RISK AND YOU AND YOUR INVITEES RELEASE, DISCHARGE, AND COVENANT NOT TO SUE ANY OWNER ENTITIES IN CONNECTION WITH ANY SUCH USE. 

Governing Law. These Terms shall be governed by and interpreted in accordance with the laws of the state where the Property is located. 

Arbitration. The parties agree that any claim, complaint, or dispute that arises out of or relates in any way to these Terms, the Reservation or the Property shall be submitted to binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with the Expedited Procedures in the Commercial Arbitration Rules and Mediation Procedures (“Rules”) applicable at the time the arbitration is commenced. If the Rules are inconsistent with the terms of this Agreement, the terms of this Agreement shall govern. The Arbitrator, and not any federal, state, or local court or agency, shall have exclusive authority to resolve any dispute relating to the enforceability or formation of this Agreement and the arbitrability of dispute between the parties. The Arbitrator’s decision shall be final and binding upon the parties. EACH PARTY HERETO HEREBY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL PROCEEDING

DIRECTLY OR INDIRECTLY ARISING OUT OF OR RELATING TO THESE TERMS AND/OR THE RESERVATION. 

Class Action Waiver. THE PARTIES WAIVE ANY RIGHT TO ASSERT ANY CLAIMS AGAINST THE OTHER PARTY AS A REPRESENTATIVE OR MEMBER IN ANY CLASS OR REPRESENTATIVE ACTION, EXCEPT WHERE SUCH WAIVER IS PROHIBITED BY LAW OR DEEMED BY A COURT OF LAW TO BE AGAINST PUBLIC POLICY. TO THE EXTENT EITHER PARTY IS PERMITTED BY LAW OR COURT OF LAW TO PROCEED WITH A CLASS OR REPRESENTATIVE ACTION AGAINST THE OTHER, THE PARTIES AGREE THAT: (I) THE PREVAILING PARTY SHALL NOT BE ENTITLED TO RECOVER ATTORNEYS’ FEES OR COSTS ASSOCIATED WITH PURSUING THE CLASS OR REPRESENTATIVE ACTION (NOTWITHSTANDING ANY OTHER PROVISION IN THIS AGREEMENT); AND (II) THE PARTY WHO INITIATES OR PARTICIPATES AS A MEMBER OF THE CLASS WILL NOT SUBMIT A CLAIM OR OTHERWISE PARTICIPATE IN ANY RECOVERY SECURED THROUGH THE CLASS OR REPRESENTATIVE ACTION. 

Pool/Hot Tub Waiver and Release of Liability 

Guest agrees to the following terms by its use of the Property and Amenities: 

1. I recognize that there are certain risks of physical injury to occupants and/or their guests which may occur at the Property, including, but not limited to, injuries associated with the swimming pool and/or hot tub, and I agree to assume the full risk of any such injuries, damages or loss, regardless of severity, which I or my Invitees or child/ward may sustain as a result of participating in any activities connected or associated with any such use of the swimming pool and/or hot tub. 
2. I waive and relinquish all claims I, my Invitees or my child/ward may have against Property Manager, Owner and Indemnitee Parties as a result of personal injury suffered while on the Property. I hereby fully release and discharge Property Manager, Owner and the Indemnitee Parties from any and all claims from injuries, damage, or loss which I, my Invitees or my child/ward may have, or which may accrue to me, my Invitees or my child/ward, on account of my utilization or the utilization of my, my Invitees, or my child/ward in any the swimming pool and/or hot tub on the Property. I further agree to indemnify and hold harmless and defend Property Manager, Owner and the Indemnitee Parties from any and all claims resulting from injuries, damages, and losses sustained by me or by my Invitees or my child/, and arising out, connected with, or in any way associated with the Property and the swimming pool and/or hot tub. 
3. I have read and fully understand the above waiver and release of all claims. In consideration for the use of the swimming pool and/or hot tub on the Property, I understand and agree as follows:
4. To the best of my knowledge, I am physically sound and have medical approval by my doctor to participate in physical exercise activities of the type normally engaged in a voluntary health & fitness facility and for usage of a swimming pool and/or hot tub. 
5. I understand and agree that am responsible for learning how to use the swimming pool and/or hot tub equipment properly and safely. 
6. I agree to inspect the pool and/or hot tub prior to use and to immediately notify Owner or Owner’s property manager of any potential problems or issues prior to any use of the pool or hot tub. I agree to refrain from using the swimming pool and/or hot tub if determine anything related to the pool or hot tub to be defective or need of maintenance or repair. Further, I agree to carefully inspect all plastic pool lids located on the pool deck and to be careful not to walk aver the pool lids as they are fragile and prone to breaking and causing injury. 
7. I understand that a risk of injury is present when engaging in or utilizing the swimming pool and/or hot tub, and I assume all responsibilities and risk regarding the use of the pool and/or hot tub. 
8. IN CONSIDERATION OF THE ACCEPTANCE OF MY EXERCISE AGREEMENT, l, THE UNDERSIGNED, INTEND TO BE LEGALLY BOUND FOR MYSELF, MY INVITEES, MY CHILDREN, MY HEIRS, EXECUTORS, AND ADMINISTRATORS, AND DO HEREBY RELEASE THE INDEMNITEE PARTIES AND ANY AND ALL SPONSORS OF THIS SWIMMING POOL AND/OR HOT TUB, AND THEIR REPRESENTATIVES, SUCCESSORS, AND ASSIGNS, FROM ANY AND ALL LIABILITY ARISING FROM INJURIES, INCLUDING DEATH, THAT l, OR MY CHILD/WARD OR INVITEES MAY SUFFER, AS A RESULT MY/OUR USAGE OF THE SWIMMING POOL AND/OR HOT TUB. 10 7. I HAVE CAREFULLY READ THIS AGREEMENT, RELEASE & WAIVER LIABILITY AND I KNOW ITS CONTENTS, HAVE VOLUNTARILY SIGNED AS MY OWN FREE ACT.